Frequently Asked Questions
Shipping
How long does shipping take? Orders are typically processed within 1–3 business days. Estimated delivery time within the United States: 8–15 business days. Delivery times are estimates and may vary because of weather, holidays, carrier delays, or other circumstances outside our control.
Do you offer free shipping? Yes. Norvexa Home offers free standard shipping on all U.S. orders.
Do you ship internationally? We currently ship within the United States only.
How do I track my order? Once your order ships, you'll receive a tracking number by email. Please allow 2–5 business days for tracking information to update after your order has shipped.
Returns & Refunds
What is your return policy? We offer a 30-day return policy. You have 30 days after receiving your item to request an eligible return. Items generally must be unworn or unused, with applicable tags, and in their original packaging. Please review our Refund & Return Policy for complete eligibility requirements.
How do I start a return? Contact us at support@norvexahome.com before returning an item. Include your order information and a brief explanation. Once approved, we'll provide return instructions and the return address.
When will I receive my refund? Once we receive and inspect your eligible return, we'll notify you of approval. If approved, your refund will be issued to your original payment method within 10 business days. Your bank may require additional time to post the refund.
Products
What if my item arrives damaged or defective? Please inspect your order when it arrives. If an item arrives damaged, defective, or incorrect, contact us as soon as possible at support@norvexahome.com. Include your order number and a description of the issue. We may request photographs. We'll work with you to determine an appropriate resolution.
Where can I find product specifications? Product-specific information can be found on the applicable product page. If you have a question before purchasing, contact us at support@norvexahome.com.
I received the wrong item. What should I do? Contact us at support@norvexahome.com with your order number and details about the item received. We may request a photograph to help resolve the issue.
Orders
Can I change or cancel my order? We process orders quickly. Contact us as soon as possible at support@norvexahome.com. We'll do our best to accommodate your request before the order ships, but changes or cancellations cannot be guaranteed.