Refund policy

Refund & Return Policy

At Norvexa Home, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Starting a Return

To request a return, contact us at support@norvexahome.com.

Please contact us before returning any item. Once your return request has been reviewed and approved, we will provide you with the correct return address and return instructions.

If your return is accepted, we’ll provide instructions on how and where to send your package. Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective, or incorrect. If we provide a prepaid return label in another situation, its cost may be deducted from your refund.

Items sent back to us without first requesting a return may not be accepted.

For questions regarding a return, contact us at support@norvexahome.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item.

We will evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom or personalized products; and certain personal-care goods.

We also do not accept returns of hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about whether a specific item is eligible for return.

Unfortunately, we cannot accept returns on gift cards or items marked as final sale.

Exchanges

The fastest way to receive a different item is to return the item you currently have. Once the return is accepted, you may make a separate purchase for the new item.